FAQs

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We have a full guide for that! Our guide covers everything you need to know to maximise your experience with your extensions.
Find the full Aftercare Guide here.

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At Valancia, we offer only the highest grade of hair extensions, which means they can be coloured if desired. However, we advise against colouring extensions, as this may cause dryness and reduce their lifespan. Should you choose to colour your extensions, it’s essential to have a professional colourist handle the process, but please note this is done at your own risk.

Sulphate-free toners are acceptable, though unnecessary processing can still dry out the extensions. If you wish to colour your natural hair while wearing extensions, it’s crucial to ensure that the chemicals do not come into contact with the tips or bonds of the extensions. We recommend only colouring the T-section of your hair when necessary to avoid accidental damage to your extensions.

If your hair loss is due to a medical condition or hormonal changes, we strongly recommend avoiding semi-permanent hair extensions. The added weight and tension at the bond can place stress on the hair roots, potentially leading to scalp inflammation and worsening hair loss.
Instead, consider temporary alternatives like hair pieces or clip-ins—options we’re happy to advise you on.

For thinning hair caused by age, over-processing, or hereditary factors, semi-permanent extensions are often still an option. However, selecting the right method is essential to ensure the bonds remain discreet. Contact our team to find the best solution tailored to your needs.

Absolutely! Our hair extensions are made from premium-grade, real human hair and can be styled just like your natural hair.
You can safely use heat tools such as straighteners, hair dryers, or curling tongs; however, frequent use may lead to dryness and breakage.
Be sure to avoid applying heat directly to the bonds, as this can weaken them, causing potential fallout or damage to your natural hair due to bond residue.
To protect your extensions and maintain their longevity, always apply a heat protection product before styling.

Yes, you can swim with hair extensions! Just follow these guidelines to keep them in great condition:

• Tie it Right: Opt for a loose braid or leave your hair down. Avoid buns, as they can lead to tangling.
• Rinse Immediately: After swimming, rinse your hair as soon as possible using fresh water or a shower. Follow up with a salon-quality sulfate-free shampoo and a deep conditioning treatment mask that day.
• Protect with Oil: Apply a product like argan oil before swimming to help maintain moisture and protect your hair.
• Pre-Rinse: Rinse your hair with freshwater before entering the pool or ocean to minimize absorption of chlorine or saltwater.
• Swim Frequency: Keep in mind that frequent swimming may reduce the lifespan of your extensions. Occasional swimmers typically experience longer-lasting extensions.

Enjoy swimming while keeping your extensions healthy and beautiful! 🌊

Avoid washing your hair extensions more than twice a week to minimise stress and maintain their longevity.

Yes! Always ensure you use a hair extension brush / tangled teaser to prevent the slipping of hair extensions. Your hair brush must not have balls on the end of the bristles as this puts pressure on the extensions.

Be gentle and hold the tops of the extensions while starting to brush any tangles from the bottom.

We recommend using our Nylon & Boar Bristle Bamboo Brush.